So, what digital trends and tools should be top of mind in 2021 to stay up-to-date, and even ahead of the competition?
The restaurant industry has traditionally been slow to adopt technology and innovative digital solutions. But in 2020, the COVID-19 pandemic changed that and forced food and beverage outlets to look beyond the traditional. Many restaurants have recently turned to tech, even if reluctantly, to adapt to a new reality. One which includes less dine-in guests, more off-premise and al fresco dining, or plexiglass screens and table dividers, masks and gloves, and lots of sanitizing.
Technology and innovation are what have helped, even saved, restaurants as they transform how they operate to not just survive, but thrive, in this new connected and contactless era. From online ordering, self-checkouts and touchless payments to delivery and pick-up, the F&B industry can no longer afford to ignore the trends that are helping businesses reinvent themselves to remain relevant and competitive.
As it's predicted that growth in the restaurant industry will be entirely driven by off-premise consumption, using technology is not just about improving operations and service delivery, but also reimagining restaurants.
Source:- Hospitality Insights / EHL insights
