Price: $29.95 - $18.99
(as of Mar 11, 2025 02:48:43 UTC – Details)
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: – Stress on coaches and agents – The need for constructive criticism The Positive Coach Approach is: – A proven way to get more and better results – A kinder approach to performance improvement
Publisher : AuthorHouse (February 6, 2007)
Language : English
Paperback : 147 pages
ISBN-10 : 142597838X
ISBN-13 : 978-1425978389
Item Weight : 8 ounces
Dimensions : 6 x 0.4 x 9 inches
